Telephone conversation at the GYN office
OK – venting time. Here is a phone conversation I had a little bit ago with one of the rudest people I have dealt with in a while. From here on – we will just call her “G” for GINCH.
Me: hello – how can I help you?
G: I need to talk to a nurse right now
Me: Ok ma’am – are you a patient here?
G: No – it’s is for my daughter who sees RDR
***after getting the name and verifying that I can indeed talk to this woman
Me: Ok ma’am – can I tell the nurse what is going on?
G: (pretty degrading) Are you a nurse?
Me: (at this point I’m thinking – did I just say I wanted to tell the nurse what was going on) No ma’am but I would like to let the nurse know
***ok – she tells me (and btw – not really emergent – but that’s ok) and I go find the nurse. She tells me she has no idea what the answer would be and she would need to ask the doctor that is on-call (because her’s is on vacation) and she will call the lady back. Ok – I get back on the phone. . . . .
Me: Ma’am – I asked RDR’s nurse and she wanted me to get your phone number so she can call you back – he is not here and she will have to ask the doctor on call.
G: (getting shitty) you already have my number on file
Me: Yes ma’am – I realize that – but I need to verify it so that we can call you back.
G: (now getting more shitty) 555-5555 (real fast)
Me: Ok ma’am – thank you – I will have the nurs -----
G: (Cutting me off) – I have one more question – can you have the nurse call RDR directly, instead of talking with the doctor on-call?
Me: Well – I can ask ma’am – but he is on vacation and I sincerely doubt we can reach him
G: Oh – you didn’t tell me that – nevermind
Me: (now I am thinking – ok dumb ass – I wanna come through this phone at your degrading little ass because I told you already – HE ISN’T HERE TODAY – wtf difference does it make if he is on vacation or flying a freakin kite in the parking lot outside) -- **real sweet so she can tell it’s forced** Ok then – thank you very much – I will have the nurse call you.
Can you all tell that I am PMS'ing and not at all impressed today???? LOL
Me: hello – how can I help you?
G: I need to talk to a nurse right now
Me: Ok ma’am – are you a patient here?
G: No – it’s is for my daughter who sees RDR
***after getting the name and verifying that I can indeed talk to this woman
Me: Ok ma’am – can I tell the nurse what is going on?
G: (pretty degrading) Are you a nurse?
Me: (at this point I’m thinking – did I just say I wanted to tell the nurse what was going on) No ma’am but I would like to let the nurse know
***ok – she tells me (and btw – not really emergent – but that’s ok) and I go find the nurse. She tells me she has no idea what the answer would be and she would need to ask the doctor that is on-call (because her’s is on vacation) and she will call the lady back. Ok – I get back on the phone. . . . .
Me: Ma’am – I asked RDR’s nurse and she wanted me to get your phone number so she can call you back – he is not here and she will have to ask the doctor on call.
G: (getting shitty) you already have my number on file
Me: Yes ma’am – I realize that – but I need to verify it so that we can call you back.
G: (now getting more shitty) 555-5555 (real fast)
Me: Ok ma’am – thank you – I will have the nurs -----
G: (Cutting me off) – I have one more question – can you have the nurse call RDR directly, instead of talking with the doctor on-call?
Me: Well – I can ask ma’am – but he is on vacation and I sincerely doubt we can reach him
G: Oh – you didn’t tell me that – nevermind
Me: (now I am thinking – ok dumb ass – I wanna come through this phone at your degrading little ass because I told you already – HE ISN’T HERE TODAY – wtf difference does it make if he is on vacation or flying a freakin kite in the parking lot outside) -- **real sweet so she can tell it’s forced** Ok then – thank you very much – I will have the nurse call you.
Can you all tell that I am PMS'ing and not at all impressed today???? LOL
posted by Crazy in Colorado at
Tuesday, July 11, 2006
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